Return Policy

Return, Replacement, Refund and Cancellation Policy

In short: you have 7 days from delivery to return or exchange an eligible part. Anything that arrives damaged, wrong or incomplete, we put right at our cost. Electrical and electronic parts carry a 6-month AGI Spares warranty on top of that. Parts that have been fitted, opened or made to order cannot be taken back.

Returns is a scheme provided by AGI Spares directly under this Policy, offering you the option of exchange, replacement or refund.

Please note that products in different categories do not all carry the same return terms. Where a product page states terms that differ from this Policy, the product page applies. Do check the product page for the item you are buying.

1. How long you have

You have seven (7) days from the date of delivery to raise a return or replacement request. The clock starts from the delivery date recorded by the courier, not from the order or dispatch date.

We cannot process a request raised after the seventh day, because the window within which our manufacturers accept a return will have closed.

2. What applies to each category

Category	Return window	What you can get
Hydraulic components pumps, valves, cylinders, seals, fittings	7 days from delivery	Refund or replacement
Drive motors, gearboxes, brake assemblies, wheels and tyres	7 days from delivery	Refund or replacement
Structural hardware, wear pads, pins, bushes	7 days from delivery	Refund or replacement
Filters, maintenance consumables and engine service kits	7 days from delivery	Refund or replacement, if unopened and seals intact
Electrical and electronic components  controllers, joysticks, relays, sensors, harnesses, printed circuit boards	7 days from delivery	Replacement only, if uninstalled and anti-static packaging unopened
Safety devices  load sensors, tilt switches, limit switches, alarm modules	7 days from delivery	Replacement only, if uninstalled and seals intact
Special-order, made-to-order and imported-to-order parts	Not returnable	Covered only if faulty or not what you ordered

 

3. The condition we need it back in

We can accept a return where the part is:

•     unused and uninstalled  not fitted, energized, pressurized or trial-run;

•     in its original packaging, with factory seals, labels and serial or batch markings intact;

•     complete, with all accessories, fittings, fasteners and documentation supplied with it; and

•     accompanied by the original invoice.

If a part reaches us outside these conditions we will have to send it back, and the freight for that is payable by you.

4. If it arrives damaged, wrong or incomplete

Tell us within seven (7) days of delivery and we will put it right at no cost to you  a free replacement, or a refund where the category allows one. This covers a part that:

•     arrives damaged or defective;

•     is not the item you ordered;

•     does not match the description on the product page;

•     is missing accessories or items from a kit; or

•     never arrived at all.

Please send photographs of the outer packaging, the shipping label and the contents as received, as our carriers and manufacturers require these.

One thing to do at the door: if the packaging is visibly damaged, tampered with or short, note it on the courier's delivery receipt before you sign, and tell us within 48 hours. Couriers will not entertain a claim raised after that, and without it we cannot recover the loss.

5. Let us check it with you first

Many reported faults on AWP components turn out to be installation, calibration or a fault elsewhere on the machine rather than the part itself.

So before a return, we may troubleshoot with you  through online tools, over the phone, or by arranging a technical visit. Please have the machine model, serial number, hour-meter reading and fault codes ready, along with photographs or video of the fault. Our manufacturers require these before authorizing a return or a claim.

If it turns out the part is sound, we will close the request, and the cost of any site visit may be payable by you.

6. Replacement-only categories

For electrical, electronic and safety items, where a defect is confirmed within the return window we will provide a replacement of the same model at no extra cost. If no defect is found within seven days of delivery, the part will not be replaced. One replacement is allowed per item; where a replacement has already been issued, the remedy after that is a refund if the category permits one.

7. After 7 days: your 6-month warranty on electronics

The return window is not the end of your cover. All electrical and electronic products carry an AGI Spares warranty of six (6) months from the date of invoice, on both genuine original equipment parts and compatible aftermarket parts.

If a covered part fails in that period we will examine it, repair it where we can, and replace it where we cannot. Clause 11 of our Terms of Use sets out the detail.

8. What we cannot take back

•     Parts that have been fitted, installed or trial-run.

•     Electronic components and circuit boards once removed from their anti-static packaging, and any installed electronics.

•     Items whose factory seal or protective packaging has been opened or broken.

•     Parts that have been altered, modified, repainted or re-labelled.

•     Parts damaged after delivery through misuse, incorrect fitting, handling or storage.

•     Special-order, made-to-order and imported-to-order parts, which are paid for in advance and cannot be cancelled or returned once we have begun procuring them.

•     Oils, greases, adhesives, sealants and batteries once opened.

•     Any item for which the original invoice cannot be produced.

The only exception is where the item was faulty on arrival or was not what you ordered.

9. How to start a return

1.   Raise it from the Order Details page of your account, or email agispares@al-gyas.com with your order number, within seven days of delivery.

2.   Tell us the part number, the quantity and what the problem is, and attach photographs. For a reported fault, add the machine model, serial number, hour-meter reading and fault codes.

3.   We will review it and, if accepted, issue you a Return Authorization number. Please do not send anything back before you have one  we cannot identify an unmarked consignment against your order, and it will be refused.

4.   Repack the part in its original packaging, write the Return Authorization number on the outside, and hand it to the pickup partner we arrange or send it to the address we confirm.

5.   We will inspect it on arrival and confirm the outcome. Where a manufacturer's inspection is needed, we will keep you posted.

Freight. We pay it where the part was faulty, damaged in transit or incorrectly supplied. Where the return is down to an ordering error on your side and we accept it as a goodwill measure, return freight and handling are payable by you, together with a restocking charge of [15%] of the invoice value.

10. Cancelling an order

•     Cancel any time before dispatch, at no charge.

•     Once the order is out for delivery, it cannot be cancelled. You can still raise a return after delivery if the part is eligible.

•     The cancellation window varies by category; details are on the product page and the order confirmation page. A cancellation requested beyond that window may attract a fee.

•     Special-order and made-to-order parts cannot be cancelled once procurement has begun.

•     We reserve the right to accept, modify or waive a cancellation charge at our discretion.

Once delivered, an order cannot be cancelled or refunded, except where it was not delivered within the estimated time, was not picked up by the delivery partner, was cancelled by us for reasons beyond your control, or is eligible for return under Sections 1 to 8 above.

We may cancel an order where the part is unavailable or discontinued, where a force majeure event prevents fulfilment, where we suspect fraud, where our Terms of Use have been breached, where we cannot deliver to the address given, or where the price or description was published in error. If we cancel, you are charged nothing and anything already paid is refunded in full.

11. Refunds

•     We initiate the refund within 7 to 15 business days of receiving and inspecting the return, or of confirming a cancellation.

•     Refunds go back to the original payment method and instrument. We cannot refund to a different card or account.

•     How quickly it then appears depends on your bank or card issuer.

•     Shipping and handling already incurred are refunded only where the fault was ours or we cancelled the order.

•     GST is refunded with the product value, and we issue a credit note against the original invoice.

•     You can track refund status on the Order Details page.

12. Reward points

Reward points are calculated on the net value of an eligible order and held against your account from delivery, pending the close of the return window.

Points are credited and become available to redeem once the 7-day return window has passed and the order has not been cancelled or returned. They usually appear within [two (2) working days] of the window closing.

If an order, or a line within it, is cancelled or returned, the points for it lapse. Where points were already credited and a return is later accepted, the same number is reversed from your balance; if your balance is short at that point, we adjust it against points earned on future orders.

Points have no cash value, cannot be transferred or exchanged for cash, and are recalculated on the net retained value where an order is partly returned. The reward programme terms published on the Platform govern, and we may change or withdraw the programme on reasonable notice.

13. Questions

Email: agispares@al-gyas.com

Phone Number: +91 99300 00842

Hours: [Monday to Saturday, 10:00 to 18:00 IST]

We acknowledge every request within 48 hours. Nothing in this Policy affects your rights under the Consumer Protection Act, 2019.